Customer support
AgentDesk
An AI support copilot that drafts, retrieves, and resolves tickets alongside human agents.
Overview
AgentDesk is an AI copilot for customer support teams. It reads the full ticket context, retrieves relevant help-centre and product knowledge, drafts accurate replies, and can take safe actions through connected tools — always with a human in control. RANGAMAI built the retrieval layer, the agent orchestration, and the evaluation harness that keeps answer quality measurable.
The problem
Support teams were overwhelmed by repetitive tickets and inconsistent answers, while off-the-shelf bots gave confidently wrong replies that eroded customer trust.
Our solution
We built a grounded AI copilot: retrieval over the team's real knowledge base, drafted responses with citations, tool-use for common actions, and an evaluation harness so quality is tracked release over release rather than assumed.
Key features
- Grounded, cited answer drafting for agents
- Retrieval over help-centre and product docs
- Safe tool-use with human approval
- Continuous evaluation of answer quality
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